1.1 At Location House we are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this policy, “we”, “us” and “our” refer to Location House LTD
- How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests so we can monitor and improve our our website and services.
2.3 We may process your personal data that is provided in the course of the use of our services (“service data“). The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process information contained in any enquiry you submit to us regarding our services (“enquiry data“). The enquiry data may be processed for the purposes of responding to your enquiry and sending you information you have requested on our services. The legal basis for this processing is legitimate interest.
2.5 We may process information relating to our client relationships, including client contact information (“client relationship data“). The client relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the client relationship data is you or your employer. The client relationship data may be processed for the purposes of managing our relationships with client, communicating with customers, keeping records of those communications and promoting our services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
2.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.. The legal basis for this processing is consent.
2.7 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our business and communications with clients.
2.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.9 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.10 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.11 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
- Providing your personal data to others
3.1 We may disclose your personal data to our suppliers or subcontractors, where you have given consent or where it is necessary in order to deliver our services to you, our legitimate interest.
3.2 Financial transactions relating to our services are handled by HSBC business banking. You can find information about the payment services providers’ privacy policies and practices at https://www.hsbc.co.uk/content/dam/hsbc/gb/pdf/privacy-notice2.pdf
3.3 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- International transfers of your personal data
4.1 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes to this policy by email where we have your contact details on file.
6 Your Rights
6.1 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
6.2 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. If requested we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
6.3 You have the right to object to our processing of your personal data for direct marketing purposes If you make such an objection, we will cease to process your personal data for this purpose.
6.4 We may withhold personal information that you request to the extent permitted by law.
- About cookies
7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
8.1 We use Google Analytics to analyse the use of our website. Google Analytics helps understand how visitors use the Site. Google, Inc. (“Google”) will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and similar data relating to use of the. Your IP address and other information collected by this cookie will be sent to and stored by Google on servers in the United States. To learn how Google uses data collected on our Site, visit https://policies.google.com/privacy/partners?hl=en-GB&gl=uk. Learn more on the individual cookies and their expiration at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
8.2 To opt out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
- Managing cookies
9.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
9.2 Blocking all cookies will have a negative impact upon the usability of many websites.
9.3 If you block cookies, you will not be able to use all the features on our website.
- Our details
10.1 This website is owned and operated by Location House LTD
10.2 We are registered in England and Wales under registration number 06823714, and our registered office is at Victoria House, Bloomsbury Square, London, WC1B 4DA.
10.3 Our principal place of business is at Victoria House, Bloomsbury Square, London, WC1B 4DA
10.4 You can contact us:
(a) by post, to the postal address given above;
(b) by telephone, on the contact number published on our website or
(c) by email, using the email address published on our website
- Data protection officer: Emma Corbett (firstname.lastname@example.org)